Frequently Asked Questions
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Our system connects your Facebook Page Inbox to our AI engine. When a customer sends a message, the AI detects order intent, extracts product details, quantity, customer info, and automatically creates an order—without any manual typing.
No. You never share your password. You only connect your Facebook Page using Facebook’s official login/permission system (OAuth), which is 100% secure.
The AI scans only the messages your page receives and works based on the keywords or rules you define. It only processes to detect orders or actions you set.
Yes! You can define your own keywords like “order”, “buy”, “update order”, “confirm”, etc. The system reacts only when your custom keywords appear in the conversation.
If the AI detects confusion or missing information, it automatically asks follow-up questions—like product size, quantity, or delivery address—before creating the order.
Yes. The AI can detect product names, variations (color, size), and different price options. It also supports catalog-based product recognition.
All orders appear in your admin dashboard in real time. You can view, edit, update status, and export them anytime.
Absolutely. You can pause or disable the AI assistant from your dashboard with one click. Manual mode is always available.
Yes. You can connect multiple pages under one account. Each page can have its own AI rules, keywords, and order settings.
Your AI queue system automatically retries. If Facebook is temporarily unavailable, the system will sync messages again once the API is restored.
